Chris Voss is the FBI’s top kidnapping negotiator. He’s negotiated with 100s of hostage-takers and international terrorists. His 10 actionable tips to master the art of negotiation and never split the difference.

Chris Voss is the FBI’s top kidnapping negotiator. He’s negotiated with 100s of hostage-takers and international terrorists. His 10 actionable tips to master the art of negotiation and never split the difference.
The business of kidnapping: inside the secret world of hostage negotiation
Official policy in the UK and US – unlike in many other countries – is to never make concessions to kidnappers. Those taken sometimes die as a result. Is it time to rethink?