Chris Voss is the FBI’s top kidnapping negotiator. He’s negotiated with 100s of hostage-takers and international terrorists. His 10 actionable tips to master the art of negotiation and never split the difference.
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Chris Voss is the FBI’s top kidnapping negotiator. He’s negotiated with 100s of hostage-takers and international terrorists. His 10 actionable tips to master the art of negotiation and never split the difference.
The business of kidnapping: inside the secret world of hostage negotiation
Official policy in the UK and US – unlike in many other countries – is to never make concessions to kidnappers. Those taken sometimes die as a result. Is it time to rethink?